Overview

Due to the nature of vape products and health regulations, all sales are final. However, if you receive a damaged, defective, or incorrect item, we’re here to help. Please contact us within 48 hours of delivery to report any issues. We may offer a replacement or store credit upon review and approval.

We do not accept returns for used, opened, or tampered items, and we do not issue refunds for buyer’s remorse, incorrect flavor selection, or change of mind. For health and safety reasons, vape products are non-returnable and non-refundable once opened or used.

Return Eligibility

To be considered for a return or replacement:

• The item must be unopened, unused, and in its original packaging

• You must provide proof of purchase and photo or video evidence of the issue

• The request must be submitted within 48 hours of delivery

Non-Returnable Items

• Opened or used vape devices

• Disposable vapes (unless defective upon arrival)

• Gift cards

• Sale or clearance items

• Health and personal care items

• Items returned more than 30 days after delivery

Late or Missing Refunds

If you haven’t received your refund yet:

1. Double-check your bank account

2. Contact your credit card provider (processing times may vary)

3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, email us at info@puffuphouse.com

Exchanges

We only replace items if they arrive defective or damaged. To request an exchange, email us with your order number and a photo or video of the issue.

Need Help?

If you have questions about returns, exchanges, or product issues, reach out to our support team at Info@puffuphouse.com we’re happy to assist.